Refund policy

Return & Replacement Policy

At Anguthi, every jewellery piece is carefully curated and quality-checked before dispatch. We request you to kindly review the policy below before placing your order.

24-Hour Return Window

We offer a 24-hour return request window, which means you must contact us within 24 hours of receiving your order to raise a return or replacement request.

Requests raised after 24 hours of delivery will not be accepted under any circumstances.

Eligibility for Return / Replacement

Return or replacement requests are accepted only in the following cases:

  • Product received is broken or damaged

  • Wrong item received

  • Missing product in the order

📌 Refunds are not provided.
Eligible cases will be resolved only through replacement.

Mandatory Unboxing Video Requirement

An unboxing video is compulsory for all return or replacement claims.

The video must clearly show:

  • The sealed package as received

  • The entire unboxing process without cuts

  • The product clearly highlighting the issue

❗ Claims without a valid unboxing video will not be processed.

How to Raise a Return Request

Please email anguthi.com@gmail.com within 24 hours of delivery with:

  1. Order ID

  2. Registered contact number

  3. Minimum 2 clear product photos

  4. Unboxing video

Our team will review the request and respond within 24–48 working hours.

Quality Assessment & Resolution

  • All approved requests undergo Quality Assessment (QA).

  • Based on QA, the product will be replaced.

  • Replacement items are shipped once QA is completed.

🚫 Refunds are not applicable in any scenario.

Non-Returnable Items

The following are non-returnable and non-refundable:

  • Sale or discounted items

  • Gift cards

  • Products damaged due to customer misuse

  • Items without original packaging

  • Replaced or exchanged items

Cancellation Policy

  • Orders cannot be cancelled once dispatched or shipped.

  • Special festive or promotional offer items are not eligible for cancellation.

  • Shipping and COD charges are non-refundable.

Contact Us

For any questions, write to us at:
📧 anguthi.com@gmail.com

FAQs

❓ Can I return my order?

Yes, return requests are accepted within 24 hours of delivery, only for damaged, wrong, or missing items.

❓ Do you offer refunds?

No. We currently do not offer refunds. Approved cases receive replacement only.

❓ Is an unboxing video really required?

Yes. An unboxing video is mandatory to verify the issue. Claims without it cannot be processed.

❓ What should the unboxing video show?

  • Sealed package

  • Complete unboxing

  • Clear view of the issue (damage / wrong / missing item)

❓ What if I raise a request after 24 hours?

Requests raised after 24 hours of delivery cannot be accepted.

❓ Can I return sale or discounted items?

No. Sale, discounted, or promotional items are final sale.

❓ Can I cancel my order after placing it?

Orders cannot be cancelled once shipped or dispatched.

❓ Who do I contact for help?

Email us at anguthi.com@gmail.com with your order details.